Payment Arrangements

Yes, your CCA or ESP charges are included any time you set up a payment arrangement.

Payment arrangements can be canceled or changed at any time.

• To cancel your payment arrangement, go to 我的账户 点击或点击 the 取消 button. 
• To change your payment arrangement, go to 我的账户 点击或点击 取消. 然后点击或点击 招收 to select a new payment arrangement option.

Please keep in mind the following:

• If you cancel your payment arrangement, it may impact your options if you decide to set up another payment arrangement. Plans vary and are based on current eligibility requirements. 
• If you cancel your payment arrangement, your account balance will become due, and you will be at risk for disconnection.
• If you are on Auto Pay and have a past-due balance, the past-due balance will be automatically deducted and paid immediately.

If you pay more than the monthly amount due, your account will have a credit balance. We will automatically apply the credit balance toward your subsequent bills.

If the remaining installment plan amount, including any current charges due, 提前支付, the plan will be deemed fully paid, and no further installments will be billed. 

• An account can only have one payment arrangement at a time.
• If you need to change your payment arrangement, go to 我的账户 点击或点击 取消. 然后点击或点击 招收 to select a new payment arrangement option. Plans offered may vary based on current eligibility requirements.
• If you have multiple accounts, you can set up a payment arrangement for each separate account.

If the payment(s) made by the bill due date is less than the required amount, it will be counted as a missed payment. 

• For 住宅 24-Month installment plans only: You are allowed up to 2 missed payments over the period of the plan. On the 3rd missed payment, your plan will automatically be canceled. 

• For all other payment plans: If you miss a payment, your plan will automatically be canceled.  

If your plan is canceled, your full amount will become due immediately and your service may be subject to disconnection.  

付款延期s 

If you fail to pay the amount promised by your extension date or your payment is returned by your bank, your full amount will become due immediately and your service may be subject to disconnection. 

付款计划 

A missed payment is any payment that is: 

• Received after your bill due date 

• Less than the amount due on your monthly bill 

• Returned by your bank 

For 住宅 24-Month 付款计划 only:  If you miss a payment, 西班牙&E will recalculate your payment plan.  Your remaining installment amounts may increase. On the third missed payment, 西班牙&E will automatically cancel your payment plan.  If your plan is canceled, your full amount will become due immediately and your service may be subject to disconnection.   

For all other 付款计划: If you miss a payment, 西班牙&E will automatically cancel your payment plan.  If your plan is canceled, your full amount will become due immediately and your service may be subject to disconnection. 

• If you enrolled in a 24-month payment plan, you consented to receive Billing & 账户更新, including missed payment notifications via text.  

• If you want to receive text notifications about your account, including missed payment notifications for a 24-month payment plan, go to 我的账户 and: 

               1. Select My Profile from the Account tab to add your mobile number 

               2. Select Notification Preferences and enroll in Billing & 账户更新

All notifications go to the mobile number listed for the primary account holder only.